Payment Policy

This policy explains how payments are processed on pocoxygen.com.

Accepted Payment Methods

We accept the following payment methods:

Major credit and debit cards (Visa, Mastercard, American Express, Discover)
PayPal
Klarna (Buy Now, Pay Later)
Shop Pay
Apple Pay

All card payments are processed securely through our payment partners; we do not store your full card details on our servers.

Payment Security

All transactions on our site are encrypted and processed via PCI DSS–compliant payment processors. Your payment information is handled directly by our payment providers and is never fully visible to or stored by POCOxygen.

When You're Charged

Your payment method is charged at the time your order is placed, not when it ships. If we're unable to fulfill your order for any reason, we will issue a full refund to your original payment method.

Currency

All prices on our website are listed and charged in US Dollars (USD). If your card is issued in a different currency, your bank may apply a currency conversion and/or foreign transaction fee — these fees are set by your bank, not by POCOxygen.

Billing Information

Please ensure the billing name, address, and payment details you provide match your payment method exactly. Orders with mismatched billing information may be delayed or flagged for verification to protect against fraud.

Order Verification

For your protection, some orders may be selected for additional verification (for example, to confirm identity or billing details) before they are processed or shipped. We'll contact you directly if this applies to your order.

Failed or Declined Payments

If your payment is declined, please check with your card issuer or try an alternate payment method. If you continue to experience issues at checkout, contact us at support@pocoxygen.com.

Sales Tax

Applicable sales tax is calculated at checkout based on your shipping address and local tax requirements.

Refunds

Refunds are issued to the original payment method used at checkout. Please see our [Return & Refund Policy] for details on refund eligibility and timing.