Privacy Policy

POCOxygen ("we," "us," or "our") operates pocoxygen.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.


Information We Collect

Information you provide to us:

  • Contact details (name, email, phone number, shipping and billing address)
  • Order and payment information (processed by our payment providers — see Payments below)
  • Communications you send us (support requests, reviews, RMA/return requests)

Information collected automatically:

  • Device and browser information, IP address, pages visited, and referring URLs
  • Cookies and similar tracking technologies (see Cookies below)

Information from third parties:

  • Data from advertising and analytics platforms (e.g., Google, Meta) used to measure and improve our marketing
  • Information from payment processors related to completed transactions


How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and returns
  • Communicate with you about your order, account, or support requests
  • Send marketing communications, where you've opted in (you can unsubscribe anytime)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud, and comply with legal obligations
  • Run and measure advertising campaigns


Payment Information

Payments are processed by third-party payment providers (such as our card processor, PayPal, and Klarna). We do not store your full payment card details on our servers. Please refer to those providers' own privacy policies for how they handle your payment data.


Cookies & Tracking Technologies

We use cookies and similar technologies to operate our Site, remember your preferences, and measure marketing performance (including via Google Analytics, Meta Pixel, and similar tools). You can control cookies through your browser settings; disabling cookies may affect how the Site functions.


Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our business (e.g., shipping carriers, payment processors, email/marketing platforms, IT and hosting providers)
  • Advertising and analytics partners, to run and measure marketing campaigns
  • Legal or regulatory authorities, where required by law


Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, tax, and accounting requirements.


Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of marketing communications
  • Opt out of the sale/sharing of personal information for targeted advertising, where applicable (e.g., under CCPA)

To exercise these rights, contact us at support@pocoxygen.com.


Children's Privacy

Our Site is not directed to children under 16, and we do not knowingly collect personal information from children.


International Data Transfers

POCOxygen operates internationally. Your information may be processed or stored in countries other than your own, including the United States, Hong Kong, and China, in connection with order fulfillment and business operations. Where required by applicable law, we take steps to ensure such transfers are conducted in accordance with data protection requirements.


Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.


Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at support@pocoxygen.com.