Shipping Policy
Thank you for shopping with POCOxygen. This policy explains how we process and ship your order.
Shipping Destinations
We ship to the United States as well as select international destinations.
Order Processing Time
Orders are typically processed and dispatched within [1–3] business days of payment confirmation. Orders placed on weekends or holidays will begin processing the next business day. During high-volume periods, processing may take slightly longer — we'll notify you if there's a significant delay.
Shipping Origin
We ship your order from the overseas warehouse closest to you to get it to you as quickly as possible. If a local warehouse is temporarily out of stock, your order will ship from our Hong Kong warehouse instead. Because of this, delivery times may vary depending on where your order ships from.
Shipping Cost
- Orders over $70 USD ship free.
- Orders under $70 USD are charged a shipping fee based on product weight and delivery distance, calculated at checkout.
Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days |
| Other regions | 7–10 business days |
Delivery times are estimates provided by the carrier and are not guaranteed. Delays caused by the carrier, customs, weather, or other events outside our control are not the responsibility of POCOxygen.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to follow your package's progress with the carrier.
Shipping Address Accuracy
Please double-check your shipping address at checkout. P.O. Box address is not acceptable. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you need to correct an address, contact us as soon as possible at support@pocoxygen.com — we can only make changes before the order ships.
Lost or Damaged Packages
If your package arrives visibly damaged, or if tracking shows delivery but you haven't received it, please contact us at support@pocoxygen.com within 3 days of the expected delivery date so we can assist with a claim or replacement.
Signature & Delivery Confirmation
A signature is required upon delivery for all orders. Please ensure someone is available to receive and sign for the package at the shipping address provided.
Questions?
Reach us at support@pocoxygen.com and we'll be happy to help with any shipping questions.
