Warranty Policy
POCOxygen stands behind the quality of our products. This policy outlines the warranty coverage for your portable oxygen concentrator and accessories.
Warranty Coverage
| Component | Warranty Period |
|---|---|
| Oxygen Concentrator Unit | 1 year from the date of delivery |
| Battery | 1 year from the date of delivery |
| Power Adapter | 1 year from the date of delivery |
| Car Charger | 1 year from the date of delivery |
| Battery Charging Cable | 1 year from the date of delivery |
| Nasal Cannula, filter | Not covered — a personal-use item, excluded from warranty for hygiene reasons |
During the warranty period, POCOxygen will repair or replace, at our discretion, any product found to have a manufacturing defect in materials or workmanship under normal use.
What's Covered
- Defects in materials or workmanship present at the time of delivery
- Malfunctions arising from normal, intended use of the product
What's Not Covered
Our warranty does not cover:
- Damage from misuse, abuse, accident, drops, or improper handling
- Normal wear and tear (e.g., battery capacity decline over time, cosmetic scratches)
- Damage from unauthorized repair, modification, or disassembly
- Damage from operating the device outside the conditions described in the user manual (e.g., extreme temperature, moisture, voltage)
- Use with non-original or incompatible accessories
- Products purchased from unauthorized third-party sellers
- The nasal cannula, which is excluded from warranty as a personal-use item
How We Resolve Warranty Claims
- Factory quality defects: If the concentrator has a manufacturing defect present from the factory, we will replace it with a brand-new unit. Replacements are typically processed within about 7 business days of receiving your returned unit.
- All other covered repairs (including claims made after the 1-year warranty period): we will repair the unit by replacing the faulty part. A parts cost will apply in these cases. Turnaround time depends on parts availability at the time of your claim — our support team will confirm current stock and an estimated timeline when you reach out.
How to File a Warranty Claim
- Contact us. Email support@pocoxygen.com with your order number, a description of the issue, and photos or video if possible.
- Diagnosis. Our support team will help troubleshoot and confirm whether the issue is covered under warranty.
- RMA & shipping instructions. If a repair or replacement is needed, we'll issue an RMA number and instructions for sending the unit back to us.
- Resolution. Once we receive and inspect the returned unit, we will repair or replace it as described in "How We Resolve Warranty Claims" above and ship it back to you.
Shipping Costs for Warranty Claims
- If the issue is a factory quality defect, POCOxygen covers the return shipping cost both ways.
- For all other warranty claims, the customer is responsible for shipping costs to and from POCOxygen.
Proof of Purchase
A valid proof of purchase (order confirmation or receipt) is required for all warranty claims.
Limitation of Liability
This warranty is the sole and exclusive warranty provided by POCOxygen and is provided in lieu of all other warranties, express or implied, to the extent permitted by law. POCOxygen is not liable for indirect, incidental, or consequential damages arising from the use of, or inability to use, the product.
Questions?
Contact our support team at support@pocoxygen.com for any warranty-related questions.
